Refund Policy

Welcome to 7Cloud Store. Customer satisfaction is our priority, and we are committed to providing genuine products and reliable service. Please read our refund policy carefully before making a purchase.

Eligibility for Refund

A refund may be applicable in the following cases:

• The product received is damaged, defective, or incorrect.
• The product is out of stock after payment has been completed.
• The order is canceled before shipment.

Return Conditions

To request a refund or return, customers must:

• Contact our support team within 3 days of receiving the product.
• Provide order details and clear photos or videos of the issue.
• Return the product in its original condition, including packaging, accessories, manuals, and invoice.

Non-Refundable Items

Refunds may not be applicable in the following situations:

• Physical damage caused by the customer.
• Products without original packaging or accessories.
• Software, downloadable products, or customized items.
• Products returned after the allowed return period.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed through the original payment method or bank transfer within 7–10 business days.

Shipping Charges

Shipping fees are generally non-refundable unless the return is due to our error, such as sending the wrong or defective product.

Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team:

7Cloud Store
Website: https://www.7cloudstore.com
Facebook: https://www.facebook.com/7cloudstore